Russian consulting company specialising in customer service implementation, as well as delivering licensed customer service training programs and employee and customer satisfaction and loyalty measurement.

Service First, founded in 2005, helps companies in Russia and the CIS to drive a customer service strategy and to develop a culture of superior customer service to retain customers, build market share and improve workforce performance.
It operates under licenses from its partners – Service Quality Institute (US), The Telephone Doctor (US) and The Leadership Factor (UK), known as global leaders in customer service training and customer satisfaction surveys – and offers consulting services, training and development programs for managers, supervisors, front line employees and salespeople to enhance their service skills, as well as various customer and employee satisfaction and loyalty surveys.